Date: 15/08/2021

Richi Exchange & Return Policy

We hope you are delighted with your purchase. If you wish to request an exchange, please carefully review the policy below.

🔁 Exchanges

📅 Exchange Request Timeline

  • Exchange requests must be initiated within 2 days of delivery.

✅ Eligibility Criteria

To qualify for an exchange, the item must meet all of the following conditions:

  • The item must be non-embroidered.

  • Original Richi tags must be attached.

  • The item must be unused, unwashed, and in original condition.

🔄 Exchange Process

  1. Select Replacement Item

    • Contact us and inform us of your preferred replacement item.

  2. Pickup & Delivery

    • Courier rider will collect the original item and deliver the replacement to your doorstep.

💰 Exchange Fee

  • AED 35 (covers both pickup and delivery).

🔁 One-Time Exchange Only

  • Only one exchange is allowed per order.

  • Once an exchange has been completed, no further exchanges or returns will be accepted for the same order.

  • Any additional changes will require placing a new order.

🚫 Exchanges Will NOT Be Accepted If:

  • The tag has been removed.

  • The item has been washed, used, or altered.

  • The item includes custom embroidery or personalization, including custom prints.

  • The item is a Maternity Scrub, Y-Neck Style, Polo Scrubs, or Surgical Cap
    (These items are strictly non-exchangeable and non-returnable.)

❌ Returns Policy

  • All products are non-refundable.

⚠️ Damaged or Incorrect Items

🔍 Immediate Inspection Required

Please inspect your order immediately upon delivery.

📞 Contact Us Immediately If:

  • The item is damaged or defective.

  • You received an incorrect item.

Our team will review the issue and provide a suitable resolution.

📹 Important Note

  • A clear unboxing video showing the item in its original delivered condition is mandatory for any exchange or complaint request.

Thank you for shopping with Richi.
For assistance, please contact our customer support team.