Date : 15/08/2021

 

Richi Exchange & Return Policy

We hope you’re delighted with your purchase! If for any reason you need to exchange an item, please carefully review the following policy.

Exchanges

📅 Exchange Request Timeline:
Requests must be initiated within 2 days of delivery.

✅ Eligibility Criteria:
Items must meet the following conditions to be eligible for exchange:

  • Must be non-embroidered.

  • Richi tags must be attached.

  • Item must be in original, unused condition.

🔁 Exchange Process:

  1. Choose Your Replacement Item:
    Contact us with your preferred replacement.

  2. Pickup & Delivery:
    A rider will collect the original item and deliver the new one to your doorstep.

💰 Exchange Fee:
AED 35 (covers both pickup and delivery).

🔄 One-Time Exchange Only:
We offer only one exchange per order.
For any further changes, a new order must be placed.

Exchanges Will Not Be Accepted If:

  • The tag is removed.

  • The item has been washed, altered, or used.

  • The item includes custom embroidery or personalization (including custom prints).

  • The item is a Maternity Scrub or Surgical Cap – these are non-exchangeable and non-returnable.

Returns

❌ Non-Refundable Policy:
All products purchased from Richi are non-refundable.

Damaged or Incorrect Items

🔍 Immediate Inspection:
Please inspect your order as soon as it arrives.

📞 Contact Us Immediately If:

  • The item is defective or damaged.

  • You received the wrong item.

We’ll evaluate the issue and resolve it promptly.

Important Note

📹 Clear Video Required:
For any exchange request, a clear video showing the item in its original delivered condition is required for review.

Thank you for shopping with Richi!
For any help, feel free to contact our support team.